Senior Manager - Supplier Performance and Relationship Management

Senior Manager - Supplier Performance and Relationship Management

Closing date - 9th May 2025

Interviews week commencing - 26th May 2025

A bit about the role...

Working in a team with Mandy Kaur Sandhu and the Contract and Supplier Management Team, the Senior Manager Supplier Performance and Relationship Management will play a critical role in ensuring that our customers receive a great service. You will be joining our small but highly skilled team, who are committed to making positive change in how we work with our delivery partners to continually improve customer experience.

Mandy Kaur is dedicated to delivering a first-class customer service, resolving problems informally wherever possible and taking an innovative and creative approach. Mandy Kaur believes in working in a collaborative way to foster good decision making and problem solving within their team.

This is an exciting opportunity to shape the future of our mortgage administration service in a fast growing, national organisation with real social purpose. Working with key stakeholders you will ensure efficient, consistent and effective service performance and the have the opportunity to drive continuous improvement. 

A bit about you…

Whilst our day job is to forge strong stakeholder relationships to drive the performance of our mortgage administration service, you will be used to "spinning several plates" at once and will always be looking for ways to leverage synergies and efficiencies.

You'll be comfortable leading on supplier performance and relationship management on a complex service outsource aiming to deliver a first class customer experience. 

Delivering on a mission as bold as ours isn’t always easy. You will be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as a wider Help to Buy team. You will enjoy working in an innovative, fun and engaging way and be able to negotiate and persuade.

Who are we? 

Homes England : The Housing and Regeneration Agency

We believe that affordable, quality homes in well-designed places are key to improving people’s lives. As the government’s housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built.

How? We form long-term partnerships that bridge the gap between the public and private sector to meet local needs and aspirations. We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future. And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety.

Together with our partners, we’re accelerating the pace of house building, remediation and regeneration across the country, as we seek to deliver ever more affordable homes in places people are proud to call home for generations to come.

What we offer... 

As well as a competitive salary and 33 days annual leave, we are committed to 50/50 hybrid working. We’ll support you, wherever possible, so that you don’t miss out on what matters to you. 

Internal applicants: please note that if you are successful, the salary you are offered will be in accordance with our pay policy. You can find these on the recruitment pages of the intranet.

If you ever need a bit of extra help, we have a great employee assistance programme, financial wellbeing support and access to many great discounts with leading high street names. 

Our range of network groups are also there to support you to be yourself at work and play a key role in helping shape our future. 

If you are a member of a professional body, we’ll pay for your membership and once you get your digital kit, you’ll be good to go. 

Homes England are a geographically diverse community. We work to a 50/50 office/ home based model. Moving back into our office environments has enabled us to utilise our space and time together in the most collaborative way. 

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. 

We also encourage you to apply using the full application option as opposed to quick apply, this is especially important if you would like to indicate to us that you would like to be considered under the disability confident scheme. 

If your application is shortlisted to interview we will require you to provide proof of your right to work in the UK at this stage.