Are you passionate about helping people get the most out of their technology? Do you enjoy solving problems, learning new skills, and making a positive difference to colleagues’ day to day digital experience?

We’re looking for an Associate End User Computing Engineer to join our Digital Service Desk team. In this role, you’ll provide support to colleagues, resolving incidents and service requests across a range of technologies. You’ll support users both remotely and face to face, ensuring every interaction is professional, clear, and customer focused.

You’ll play an important role in delivering a high quality support service of incidents and requests, recording accurate diagnostic information, and working collaboratively with colleagues and escalation teams when needed. You’ll help ensure issues are resolved efficiently, users are kept informed, and service management processes are consistently followed.

This role is a great opportunity to build your technical skills and learn more about how IT services are managed. You’ll get hands-on experience with different end-user technologies, pick up best practices for delivering Digital support, and be part of a positive, customer-focused team. You’ll work closely with experienced colleagues and team leaders who will support and guide you as you grow and develop your career.

Above all, you’ll put people first—building trust, confidence, and positive working relationships by delivering reliable, friendly, and effective digital support.

A bit about you…

You have a genuine interest in IT and supporting people, with some hands on experience or working knowledge of Windows 11 and Microsoft 365. Any exposure to technologies such as Microsoft Teams, Azure Active Directory, Intune, or Microsoft Surface devices would be beneficial, and experience with macOS or iPhone devices is an advantage but not essential.

Experience using a service management or ticketing tool (such as ServiceNow or similar) is desirable, along with a willingness to learn and work towards relevant certifications.

You’re a strong communicator, able to explain technical issues in a clear, friendly, and non technical way. You enjoy working as part of a team, stay calm under pressure, and take pride in delivering a positive customer experience.

Curious, collaborative, and motivated to learn, you’re someone who enjoys helping others and wants to build a career within Digital Support. If you’re looking to grow your skills and contribute to a supportive, customer focused Digital Support function, we’d love to hear from you.

Who are we?

Homes England: The Housing and Regeneration Agency

We believe that affordable, quality homes in well-designed places are key to improving people’s lives. As the government’s housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built.

How? We form long-term partnerships that bridge the gap between the public and private sector to meet local needs and aspirations. We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future. And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety.

Together with our partners, we’re accelerating the pace of house building, remediation and regeneration across the country, as we seek to deliver ever more affordable homes in places people are proud to call home for generations to come.

What we offer...

As well as a competitive salary and 33 days annual leave, we are committed to 50/50 hybrid working. We’ll support you, wherever possible, so that you don’t miss out on what matters to you.

Membership of the Homes and Communities Agency Pension Scheme, which is a contributory defined benefit scheme with the amount you receive on retirement based on your salary and years worked at the Agency.

Internal applicants: please note that if you are successful, the salary you are offered will be in accordance with our pay policy. You can find details on the HR Hub SharePoint site.

If you ever need a bit of extra help, we have a great employee assistance programme, a wide range of healthcare plans, financial wellbeing support and access to many great discounts with leading high street names.

Our range of network groups are also there to support you to be yourself at work and play a key role in helping shape our future.

If you are a member of a professional body, we’ll pay for your membership and once you get your digital kit, you’ll be good to go.

Homes England are a geographically diverse community. We work to a 50/50 office/ home based model. Moving back into our office environments has enabled us to utilise our space and time together in the most collaborative way.

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

We also encourage you to apply using the full application option as opposed to quick apply, this is especially important if you would like to indicate to us that you would like to be considered under the disability confident scheme.

We’re a diverse team of more than 1,000 professionals spanning 17 professions, helping Homes England to be effective, efficient and deliver for communities.

Our people remain at the heart of everything we do, and we’re committed to building an Agency that not only reflects the diverse communities we serve, but also champions inclusion in how we shape homes and places across the country. For more information about our EDI strategy please see our Equality, Diversity and Inclusion Report 2024 to 2025 — Second Edition - GOV.UK

You will be required to have the Right to Work in the UK and Homes England do not offer visa sponsorship. If your application is shortlisted to interview we will require you to provide proof of your Right to Work in the UK at this stage.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.